Department of Child Safety, Youth and Women

Right to information

What is Right to Information?

The Right to Information is the Queensland Government's approach to giving the community greater access to information.

The Queensland Government has made a commitment to provide access to information held by the Government, unless on balance it is contrary to the public interest to provide that information.

Our Right to Information factsheet (PDF, 335 KB) Right to Information factsheet (DOC, 825 KB) will explain our approach to providing the community with greater access to information. Our Information packs for Right to Information (PDF, 1 MB) Information packs for Right to Information (DOC, 1.1 MB) applications, and our Information pack for Information Privacy (PDF, 846 KB) Information pack for Information Privacy (DOC, 1 MB) applications provide prospective applicants with information about what to expect as we process your application, including timeframes and review rights.

Post 2018 machinery-of-government changes, our department also manages RTI for the Department of Communities, Disability Services and Seniors.

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Accessing information

Information about our services and business operations is provided in many of our corporate documents, which are available through our publication scheme. We also make available information already released through RTI in a disclosure log.

Publication scheme - published information

Our publication scheme describes and categorises information which is routinely published by our department. In most cases, this information is available online and can be accessed directly from the publication scheme.

Disclosure log - released Right to Information requests

Our disclosure log provides information of wider public interest that has been released under the Right to Information Act 2009.

Open data

The Queensland Government's Open Data Revolution aims to make as much government data as possible freely available to the public to support the development of innovative solutions and real improvements to the way government services are delivered. We publish datasets on the Open data portal.

Administrative release

We make particular information available free of charge through administrative release, including information relating to ‘time in care’ and ‘redress’.

(In May 2007, in response to the recommendations of the Forde Inquiry, the Queensland Government established the $100 million Redress Scheme to acknowledge the abuse or neglect suffered by children placed in Queensland institutions by providing ex-gratia payments to those who were harmed.)

Time in Care Information Access Service (TICIAS)

If you have been, or are currently in, care in Queensland, you may want to seek information about your time in care through the Time in Care Information Access Service (TICIAS). The type of information that may be available through TICIAS includes:

  • a Time in Care Report summarising the information we have about your time in care including information about:
    • why you came into care
    • your placement history
    • information about milestones
    • education/medical information
    • details of your family constellation
    • other relevant information about your family and your experiences in out of home care.
  • documents held in our records including:
    • birth certificates
    • school reports
    • medical reports
    • awards
    • photographs.

Please note there are circumstances in which information about you and other people may not be able to be included in the Time in Care Report because it concerns other people or is confidential.

Who is eligible for the service?

You may be eligible for this service if you are a current child in care or you were a child in care under the Child Protection Act 1999 or Children's Services Act 1965, or if you were a State child under the State Children Act 1911.

However, if you are a child who is currently in care or transitioning from care you are encouraged to approach your Child Safety Service Centre before applying for this service. Your Child Safety Officer will often be able to provide information without requiring a formal application.

How to apply

Application process

  1. Submit a Time in Care Information Access Service application form (PDF, 138 KB) Time in Care Information Access Service application form (DOC, 367 KB).
  2. Provide evidence of your identity.

To make an application, you will need to submit the form by post or by email to the contacts below.

We recommend that you start your application by calling us on freecall 1800 809 078. We can guide you through the application process.

There will be no application fee or charge for information provided using this service.

How should I provide proof of identity?

If you make a TICIAS application you will need to provide proof of your identity before your application can be processed. There are different ways to provide proof of your identity, for example, you could provide 1 of the following types of identity documents:

  • driver licence
  • passport
  • birth certificate
  • proof of age documents

We can accept:

  • the original identity document sighted by an employee of our department
  • a copy of an identity document certified by a Justice of the Peace, Commissioner for Declarations, lawyer, police officer or health professional or
  • a signed Statutory Declaration form from someone who has known you for more than 1 year which says that you are the person to whom the information relates.

There are other types of documents that can be used to prove your identity, so please contact us if you need assistance with your application.

How long will it take to get the documents?

We aim to complete each application within 6 weeks of receiving your application form and evidence of identity, if not sooner.

We understand that there are circumstances in which you may require your information in a shorter time frame. If you have a medical, legal, compassionate or other urgent need for information, please discuss it with us and we may be able to prioritise your application.

What if I need assistance with the application?

If you would like support during the application process, please let us know.

Where can I find more information?

Please contact us if you have any questions about applying for your information under this service.

Phone: 1800 809 078 (freecall) Email: rti@communities.qld.gov.au

Postal address:

Right to Information, Information Privacy and Screening
Department of Child Safety, Youth and Women
Locked Bag 3405
Brisbane Qld 4001

Information about the service can be found in our Information sheet (PDF, 124 KB) Information sheet (DOC, 345 KB).

Care history summary statement

Care history summary statements can be used as evidence that a person was in out of home care and provide the dates and locations of placements. Our administrative release team has arrangements with the Forde Foundation and Lotus Place to provide care history summary statements to people engaging with them. If you are not engaged with Forde Foundation or Lotus Place, you can apply for a care history summary statement directly from us by completing the Application for care history summary statement form (DOCX, 688 KB).

Redress files

In May 2007, in response to the recommendations of the Forde Inquiry, the Queensland Government established the $100 million Redress Scheme to acknowledge the abuse or neglect suffered by children placed in Queensland institutions by providing ex-gratia payments to those who were harmed.

Applications for a payment under the scheme opened 1 October 2007 and closed 30 September 2008. More than 10,200 applications were received by the closing date, with over 7,400 applications assessed as eligible for payment under the scheme. The scheme was finalised in June 2010.

If you applied for Redress, you or your authorised representative may apply for administrative access to particular documents held on your Redress file and the Redress database, including:

  • a summary that shows:
    • relevant institution names
    • admission and discharge dates
    • eligible days in out of home care placements
    • notes about whether each placement was verified against our records and whether abuse or neglect occurred in the placement (as determined by the Redress panel), including harm categories and consequences.
  • copies of your original application
  • letters confirming the direct credit payment received and level of payment
  • letters specifying the outcome of your application
  • release, discharge and indemnity.

Application process

  1. Submit an Application for administrative access to Redress documents (DOCX, 688 KB).
  2. Provide evidence of your identity.

Options to prove your identity include:

  • original identity document – driver licence, birth certificate, proof of age card or some other identity document (please ring 1 of the contact numbers below to arrange a time and date to deliver your document/s to 111 George Street, Brisbane Qld 4000 or to your local department area office)
  • original certified copy of your identity document (certified by a Justice of the Peace, Commissioner for Declarations, lawyer, police officer or health professional)
  • statutory declaration – a signed Statutory Declaration form from someone who has known you for 2 or more years which says that you are the person named as the applicant.

Identity documents relating to the last 2 options can be posted to:

Right to Information, Information Privacy and Screening
Department of Child Safety, Youth and Women
Locked Bag 3405
Brisbane Qld 4001

Call us on (07) 3224 2242 or freecall 1800 809 078 to discuss other options should you find it difficult to prove your identity using the options above.

Within 25 business days of receipt of a completed compliant application, you should receive the related electronic Redress record. You can elect (via the application form) whether to receive it by secure email, registered post, or collection from a local departmental office.

If you wish to access any other documents that might be contained on your hard copy Redress file, you can make an application under the Information Privacy Act 2009 (see ‘Formal access applications’ below).

Subpoena and other notices of the court

If a court proceeding is on foot, parties to the proceeding can access our documents via subpoena or other orders of the court (for example, Notices of Non-Party Disclosure or Notices to Produce). Discuss the option of accessing documents via subpoena or similar notice with your legal representative and contact the Registry of the relevant court or tribunal to have a notice issued to this department.

The Subpoena: guide for issuing parties (PDF, 585 KB) Subpoena: guide for issuing parties (DOC, 372 KB)and Subpoena: guide to child protection documents (PDF, 224 KB) Subpoena: guide to child protection documents (DOC, 361 KB) provide more information about the department's processes to produce documents to the courts.

Formal access applications

To access other information, you may need to make a formal application under the Right to Information Act 2009 or the Information Privacy Act 2009 (if it relates to your personal information). We recommend contacting us prior to lodging a formal application.

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Applying for information

Where the information you require is not available on our publication scheme or disclosure log, you may make an application under the Right to Information Act 2009. Where the information you require is your own personal information, you may make an application under the Information Privacy Act 2009.

Your application must:

  • be in writing in the approved form
  • provide an address to which a notification of the decision may be sent
  • include payment of the application fee of $49.70 if the information you request is not related to your personal information.

You can apply online using the Queensland Government's online application form.

You may also apply directly to us by downloading and completing the Right to Information and Information Privacy access application form (PDF), and posting it to:

Information Access and Amendment Unit
Corporate Services
Department of Child Safety, Youth and Women
Locked Bag 3405
Brisbane Qld 4001

When applying directly to us, you should also include certified copies of appropriate identification if any of the documents you seek access to contain your personal information.

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Enquiries and feedback

If you have any enquiries or feedback regarding Right to Information, subpoenas or administrative release please contact:

Postal address:

Right to Information, Information Privacy and Screening
Corporate Services
Department of Child Safety, Youth and Women
Locked Bag 3405
Brisbane Qld 4001

Freecall: 1800 809 078

Phone: (07) 3224 2242
Fax: (07) 3224 7050
Email: rti@communities.qld.gov.au

Some documents on this page are currently only available in PDF format so if you require alternative formats please email rti@communities.qld.gov.au or phone (07) 3224 2242. All reasonable requests for documents in alternate format will be actioned where possible and at no cost.

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  • Publication scheme

    The publication scheme describes and categorises information routinely available from us.

  • Disclosure log

    The Right to Information Act 2009 requires agencies to publish information and documents on RTI disclosure logs.

Is your feedback

Please submit your comments on the department's Compliments and Complaints section.

Please submit your comments on the Queensland Government website Contacts form.