Right to information

Due to the current public health situation, the department is having to make adjustments to adhere with social distancing guidelines and staff are working remotely. This will impact our ability to respond to right to information applications and subpoenas within usual time frames. 

Please reconsider your need to apply for information at this time, unless the matter is urgent.

An update will be posted on this website when services return to normal. We apologise for any inconvenience, but as you will appreciate, the safety of our clients and staff is our highest priority.

What is Right to Information?

The Right to Information is the Queensland Government's approach to giving the community greater access to information.

The Queensland Government has made a commitment to provide access to information held by the Government, unless on balance it is contrary to the public interest to provide that information.

Our Right to Information factsheet (PDF, 220 KB) Right to Information factsheet (DOC, 346 KB) will explain our approach to providing the community with greater access to information. Our Information packs for Right to Information (PDF, 865 KB) Information packs for Right to Information (DOC, 601 KB) applications, and our Information pack for Information Privacy (PDF, 925 KB) Information pack for Information Privacy (DOC, 583 KB) applications provide prospective applicants with information about what to expect as we process your application, including timeframes and review rights.

Our department also manages Right to Information for the Department of Aboriginal and Torres Strait Islander Partnerships, the Department of Communities, Disability Services and Seniors, and the Department of Youth Justice.

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Accessing information

Information about our services and business operations is provided in many of our corporate documents, which are available through our publication scheme. We also make available information already released through RTI in a disclosure log.

Publication scheme - published information

Our publication scheme describes and categorises information which is routinely published by our department. In most cases, this information is available online and can be accessed directly from the publication scheme.

Disclosure log - released Right to Information requests

Our disclosure log provides information of wider public interest that has been released under the Right to Information Act 2009.

Open data

The Queensland Government's Open Data Revolution aims to make as much government data as possible freely available to the public to support the development of innovative solutions and real improvements to the way government services are delivered. We publish datasets on the Open data portal.

Administrative release

We make particular information available free of charge through administrative release, including information relating to ‘Forde redress’.

(In May 2007, in response to the recommendations of the Forde Inquiry, the Queensland Government established the $100 million Forde Redress Scheme to acknowledge the abuse or neglect suffered by children placed in Queensland institutions by providing ex-gratia payments to those who were harmed.)

Time in Care Information Access Service (TICIAS)

The Time in Care Information Access Services is currently unable to process applications. This site will be updated when the service returns to business as usual. For any urgent matters please contact on 1800 809 078 (freecall) to discuss.

 

Application process

  1. Submit an Application for administrative access to Redress documents (PDF, 400 KB) Application for administrative access to Redress documents (DOC, 368 KB).
  2. Provide evidence of your identity.

Options to prove your identity include:

  • original identity document – driver licence, birth certificate, proof of age card or some other identity document (please ring 1 of the contact numbers below to arrange a time and date to deliver your document/s to 111 George Street, Brisbane Qld 4000 or to your local department area office)
  • original certified copy of your identity document (certified by a Justice of the Peace, Commissioner for Declarations, lawyer, police officer or health professional)
  • statutory declaration – a signed Statutory Declaration form from someone who has known you for 2 or more years which says that you are the person named as the applicant.

Identity documents relating to the last 2 options can be posted to:

Right to Information, Information Privacy and Redress
Department of Child Safety, Youth and Women
Locked Bag 3405
Brisbane Qld 4001

Call us on (07) 3097 5605 or freecall 1800 809 078 to discuss other options should you find it difficult to prove your identity using the options above.

Within 25 business days of receipt of a completed compliant application, you should receive the related electronic Forde Redress record. You can elect (via the application form) whether to receive it by secure email, registered post, or collection from a local departmental office.

If you wish to access any other documents that might be contained on your hard copy Forde Redress file, you can make an application under the Information Privacy Act 2009 (see ‘Formal access applications’ below).

Subpoena and other notices of the court

If a court proceeding is on foot, parties to the proceeding can access our documents via subpoena or other orders of the court (for example, notices of non-party disclosure or notices to produce). Discuss the option of accessing documents via subpoena or similar notice with your legal representative and contact the Registry of the relevant court or tribunal to have a notice issued for documents of this department.

The Subpoena: guide for issuing parties (PDF, 417 KB) Subpoena: guide for issuing parties (DOC, 371 KB)and Subpoena: guide to child protection documents (PDF, 235 KB) Subpoena: guide to child protection documents (DOC, 363 KB) provide more information about the department's processes to produce documents to the courts.

Please note that Department of Child Safety, Youth and Women currently responds to subpoena and other notices to produce on behalf of Department of Youth Justice. If you are seeking youth justice materials, the subpoena must be addressed to the Director-General, Department of Youth Justice and can be delivered to the Department of Child Safety, Youth and Women Subpoena Team.

Postal address:            
Department of Child Safety, Youth and Women
Locked Bag 3405
BRISBANE  Q  4001

Delivery address:        
111 George Street
BRISBANE  Q  4000
Email:  subpoena@csyw.qld.gov.au
Hotline: (07) 3097 5603
Fax: (07) 3097 5604

Formal access applications

To access other information, you may need to make a formal application under the Right to Information Act 2009 or the Information Privacy Act 2009 (if it relates to your personal information). We recommend contacting us prior to lodging a formal application.

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Applying for information

Where the information you require is not available on our publication scheme or disclosure log, you may make an application under the Right to Information Act 2009. Where the information you require is your own personal information, you may make an application under the Information Privacy Act 2009.

Your application must:

  • be in writing in the approved form
  • provide an address to which a notification of the decision may be sent
  • include payment of the application fee, which can be found at RTI application fees and charges if the information you request is not related to your personal information.

You can apply online using the Queensland Government's online application form.

You may also apply directly to us by downloading and completing the Right to Information and Information Privacy access application form (PDF), and posting it to:

Information Access and Amendment Unit Corporate Services Department of Child Safety, Youth and Women Locked Bag 3405 Brisbane Qld 4001

When applying directly to us, you should also include certified copies of appropriate identification if any of the documents you seek access to contain your personal information.

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Amending your personal information

If you believe that your personal information in a document held by the department is inaccurate, incomplete, out of date or misleading, you should contact the relevant business area within the department and explain why you believe the information should be amended. If you are not satisfied with the outcome of this process, you can make a formal application to have the information amended.

You can only apply to amend your own personal information, and you must have had access to the information which you believe is inaccurate, incomplete, out of date or misleading. Not all information can be amended, for example a doctor’s expert opinion is unlikely to be amended, even if it was subsequently found to be incorrect. However, if may be possible to include a notation on the file to that effect.

Further information about applying to amend departmental records is available on the Office of the Information Commissioner website.

You can also contact the RTI team to discuss your proposed application. 

If you wish to make a formal application to amend your personal information, you can apply online using the Queensland Government’s online application form

You can also apply directly to us by downloading and completing the Information Privacy Amendment Application form and posting it to us (see Enquiries and feedback for our contact details).

When applying directly to us, you should include certified copies of appropriate identification.

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Enquiries and feedback

If you have any enquiries or feedback regarding Right to Information, subpoenas or administrative release please contact:

Postal address:

Right to Information, Information Privacy and Redress 
Corporate Services
Department of Child Safety, Youth and Women
Locked Bag 3405
Brisbane Qld 4001

Freecall: 1800 809 078

Phone: (07) 3097 5605
Fax: (07) 3097 5604
Email: rti@csyw.qld.gov.au

Some documents on this page are currently only available in PDF format so if you require alternative formats please email rti@csyw.qld.gov.au or phone (07) 3097 5605. All reasonable requests for documents in alternate format will be actioned where possible and at no cost.

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  • Publication scheme

    The publication scheme describes and categorises information routinely available from us.

  • Disclosure log

    The Right to Information Act 2009 requires agencies to publish information and documents on RTI disclosure logs.