3. Close a support service case

Prior to deciding to close a support service case:

  • complete a review of the Support plan (DOC, 42 KB) and document the review outcome
  • for a child and family (see below), complete a safety assessment if the case is likely to be closed
  • determine and clarify whether ongoing support by other agencies is to continue
  • take into account the factors specific to each type of support service case, as outlined below.

The senior team leader is responsible for approving a decision to close a support service case, unless this decision is made by the CSSC manager when considering whether to continue a support service case beyond a period of twelve months.

When the decision to close a case is approved:

Child and family

A support service case with a child and family cannot be closed until the risk level is reduced to 'low' or 'moderate', unless the parents withdraw consent to the intervention, or the CSSC manager decides not to provide further intervention when the case has been open for longer than twelve months.

A support service case can be closed when it is assessed that the goals of the support service case have been achieved, and the family risk re-evaluation outcome is to 'low' or 'moderate'.

In all circumstances, complete a subsequent safety assessment prior to obtaining approval to close the case - for further information, refer to Chapter 2, 2.6 Complete the safety assessment, and:

  • where there are no immediate harm indicators present within the household, seek approval to close the case and record the decision and rationale in ICMS
  • where there are immediate harm indicators present within the household, consult with the senior team leader about the appropriate response or intervention required.

Pregnant woman

A support service case with a pregnant woman will be closed when either:

A safety assessment is not required prior to closing this type of support service case.

Young person

Close the support service case for a young person, when either:

  • the goals of the 'Support plan' have been achieved
  • the CSSC manager decides the support service case will not continue
  • the young person withdraws consent to the intervention.

A safety assessment is not required prior to closing this type of support service case.