2. Review a support service case

Support plan (DOC, 42 KB) must be reviewed at least every six months. More frequent reviews may be conducted, based on the circumstances of the case.

To review a ‘Support plan’ meet with the child and family, pregnant woman or young person, and where applicable, other agencies responsible for providing support and assistance during the period of intervention. The review is a collaborative process with all parties, to assess whether the agreed actions have been undertaken and whether the intervention has achieved the goals of the child and family, pregnant woman or young person involved.

The review process will also be informed by considerations specific to the type of support service case, as outlined below.

Child and family

For the review of a support service case with a child and family:

  • obtain updated information from the young person, family or pregnant woman and all agencies involved in implementing the support plan
  • consider the outcome of Child Safety contact with the child and family for the period subject to review
  • complete the family risk re-evaluation, to assess the current level of risk for the child
  • based on the above information, assess whether the goals of the support plan have been achieved, and future risk to the child has been reduced.

If the goals of the 'Support plan' have been met and the outcome of the family risk re-evaluation is 'low' or 'moderate', the case may be closed - refer to 3.1 Close a support service case for the actions required prior to closing the case.

If the outcome of the family risk re-evaluation remains 'high' and it is assessed that intervention via a support service case is still appropriate, discuss this with the parents and seek their consent to continue with the support service case. Where consent is provided, develop a revised 'Support plan', to reduce the likelihood of future harm to the child - refer to 1.2 Develop and record a support plan.

If the parents do not consent to a further period of ongoing intervention, refer to 3.1 Close a support service case for actions required prior to closing the case.

A support service case should generally not exceed 12 months. If after 12 months of intervention, the family risk re-evaluation indicates that the risk remains 'high', consider whether a support service case is still the most appropriate intervention to respond to the level of risk. A decision to keep the support service case open for longer than 12 months requires approval by the CSSC manager. Where approval is given, record the details in a case note in ICMS.

Pregnant woman

Review the 'Support plan' for a pregnant woman in the four week period prior to the child's estimated date of delivery, unless the six monthly review falls within this timeframe, to inform decision-making and ensure there is a current assessment of the unborn child's protective needs after birth. The SDM assessments are not used for the review of a support service case with a pregnant woman.

When reviewing a support plan prior to the birth of an Aboriginal or Torres Strait Islander child, with the pregnant woman’s consent, arrange for an independent person to help facilitate the participation of the pregnant woman and unborn child’s family in decision-making, refer to chapter 10.1 - What if a matter involves an Aboriginal or Torres Strait islander unborn child?

Consider updated information from the pregnant woman and the family of the unborn child, if applicable, and all agencies involved in implementing the ‘Support plan’ and the outcome of Child Safety contact with the pregnant woman during the intervention, to assess whether the goals of the ‘Support plan’ have been achieved, and whether the likelihood of harm to the unborn child after birth has been reduced.

In circumstances where it is assessed that informing the pregnant woman of planned intervention by Child Safety would be likely to place the child at further risk after the birth, the decision may be made not to inform the pregnant woman - for example, where there is a high likelihood that the pregnant woman will relocate to avoid intervention

The senior team leader is responsible for the decision not to inform the pregnant woman of planned Child Safety intervention. This decision and the rationale must be recorded in a case note in the 'ongoing intervention' event in ICMS.

Young person

Intervention with a young person may occur over a significant period of time, depending on the developmental level, life stage and support needs of the young person. Consider information from the young person and any agencies involved to assess whether goals have been achieved.

Support is to continue in line with the ‘Support plan’, until the identified goals have been achieved.

'Support plan' reviews are to occur following six months of ongoing intervention. The structured decision making assessments are not used for the review of a support service case with a young person over the age of 18 years.