7. Support service cases
Purpose
This procedure outlines the process for undertaking and managing a support service case, in order to reduce the likelihood of future harm to a child, or an unborn child after birth, or to provide ongoing support and assistance to a young person who is transitioning to adulthood, following their eighteenth birthday.
The provision of a support service case includes the development and regular review of a support plan and the use of other government agencies and funded services, to provide support to the family, pregnant woman or young person.
Key steps
- Provide intervention through a support service case
- Review a support service case
- Close a support service case
What ifs - responding to specific support service case matters
Standards
- The parents, pregnant woman or young person consent to the support service case.
- All relevant participants are involved in the development of the support plan.
- An independent person is arranged, with a pregnant woman's consent, to help facilitate her participation and that of the unborn child's family in a support plan prior to an Aboriginal or Torres Strait Islander child's birth.
- A support plan is reviewed at least every six months.
- Intervention that exceeds 12 months is approved by the CSSC manager.
Practice skills (Key areas for reflection)
- Have I engaged in a collaborative way with the child, parents, pregnant woman or young person?
- Have I engaged appropriate services to assist the family to achieve the goals of the support plan?
- Have I engaged in a way that upholds the five elements of the Aboriginal and Torres Strait Islander child placement principle?
- Have I considered extended family members who may be available to support a pregnant woman after the birth of her child?
- Have I assisted the young person to access resouces and services, and help establish formal and informal support networks and enduring relationships?
Authority