Integrated service responses

The Department of Child Safety, Youth and Women is leading work across government and the community to design, implement and test holistic and integrated approaches to improving the safety of domestic and family violence victims and their children while holding perpetrators to account for their violence.

This approach forms part of the Queensland Government's response to recommendations 9, 74, 75, 76, 77, 78, 79, 80, 82 and 83 in the Not Now, Not Ever report.

An integrated service response is an innovative approach which ensures coordination of services and supports across government, non-government services and other community organisations.

An integrated service response trial

An integrated service response trial is underway in three locations:

  • Logan/Beenleigh (urban location)
  • Mount Isa (regional city location)
  • Cherbourg (discrete Indigenous community location).

The integrated service response trial focuses on how service systems can work together in a timely, structured, collaborative way to ensure people affected by domestic and family violence receive quality and consistent support.

Each location has engaged in a co-design process. For example, the Cherbourg response was co-designed to provide a culturally specific integrated response to domestic and family violence that is tailored to the needs of that community.

The integrated service response trial is being evaluated and will inform and help guide the future direction of Queensland’s integrated responses to domestic and family violence.

High risk teams

High risk teams are a core component of Queensland’s integrated service response approach.

These teams consist of officers from all agencies with a role in keeping victims safe and holding perpetrators to account — including police, health, corrections, housing and domestic violence services — collaborating to provide integrated, culturally appropriate safety responses to victims and their children who are at high risk of serious harm or lethality.

High risk teams using Queensland’s first common risk assessment and safety management framework are currently operating in:

  • Logan/Beenleigh
  • Mount Isa
  • Cherbourg
  • Brisbane
  • Ipswich
  • Cairns

The roll out of integrated service responses to domestic and family violence in Queensland is a staged approach that started with the Logan/Beenleigh site in January 2017, followed by Mount Isa and Cherbourg in August 2017. The new high risk teams in Brisbane, Ipswich and Cairns started in February and March 2018.

A further two high risk teams for Mackay and Moreton Bay are expected to commence in early 2019, which will bring the total number of high risk teams using this common framework in Queensland to eight.

Supporting resources

The department commissioned Australia’s National Research Organisation for Women’s Safety (ANROWS) to co-design a suite of tools to support integrated service responses to domestic and family violence. This includes a common risk and safety framework, a model for high risk intervention and supporting professional resources. The framework and resources are being used at the trial sites and new high risk team locations.

They are also supported by amendments to the Domestic and Family Violence Protection Act (2012), including new information sharing provisions. These came into effect in May 2017. The new provisions strengthen the ability for key government and non-government entities to share relevant information, to assess and manage serious domestic and family violence threats.