Key steps

1. Provide support to carers

1.1 Negotiate support arrangements for carers
1.2 Provide support to the carer during contact
1.3 Support for care services
1.4 Case work support

2. Monitor the standards of care

2.1 Develop a teamwork approach
2.2 Actively monitor the standards of care

3. Decide the appropriate response when concerns are identified

3.1 Record the initial information
3.2 Determine the CSSC responsible for the response
3.3 Gather information and consult with key stakeholders
3.4 Decide the response
3.5 Record the information     

4. Continue monitoring the standards of care

5. Conduct a standards of care review - carers

5.1 Plan the standards of care review
5.2 Conduct a standards of care review
5.3 Decide the outcome
5.4 Advise relevant parties of the outcome
5.5 Respond when the standards of care are 'not met'
5.6 Record the standards of care review

6. Conduct a standards of care review - care services

6.1 Plan the standards of care review
6.2 Conduct a standards of care review
6.3 Decide the outcome
6.4 Advise relevant parties of the outcome
6.5 Record the standards of care review

7. Investigate and assess a harm report

7.1 Allocate the investigation and assessment
7.2 Plan the investigation and assessment
7.3 Provide information to relevant parties
7.4 Conduct the investigation and assessment
7.5 Decide the investigation and assessment outcome
7.6 Subsequent action required
7.7 Inform relevant parties

8. Action plans

8.1 Develop an action plan for a carer
8.2 Implement and monitor the action plan for a carer
8.3 Develop an action plan for a care service
8.4 Implement and monitor the action plan for a care service
8.5 Review the action plan

What ifs - responding to specific standards of care issues

1. What if concerns are received by the Child Safety After Hours Service Centre?
2. What if additional concerns are received?
3. What if there is harm by another household member?
4. What if there is harm by a person living outside the care environment?
5. What if the concerns received are historical?
6. What if the matter coincides with the renewal of approval for a carer?
7. What if a person wants to make a complaint or seek a review?
8. What if there is a request for a copy of Child Safety records?
9. What if the child has a long-term guardian
10. What if the child has a permanent guardian?