3. Downgrade a notification

Once the decision is made by the CSSC manager to downgrade a notification, consult with the team leader to determine the appropriate way to re-record the information in ICMS, either as:

  • a child concern report: when there are child protection concerns that do not meet the threshold for recording a notification and should have been 'screened out'
  • an intake enquiry: where the information relates to harm or risk of harm to a child, but where the information will not be responded to by the department, for example:
    • harm to a child by an unknown person in the community, that is referred to the QPS for action
    • harm or risk of harm to a child that lives in another jurisdiction, where the information is to be forwarded to that jurisdiction for the appropriate response.

In circumstances where a decision is made by the CSSC manager to downgrade a notification, any professional notifier must be informed of the decision and provided with the rationale for the decision.

For an Aboriginal or Torres Strait Islander child, the decision to record a notification is a significant decision, and the recognised entity must be provided with the opportunity to participate in any subsequent decision to downgrade a notification to a CCR.

The decision to downgrade a notification for a child subject to current ongoing intervention is also to be recorded in a case note in the ongoing intervention event in ICMS, to ensure the information is considered as part of the intervention with the child.

3.1 Downgrade to a child concern report

When a request to downgrade a notification to a child concern report is approved by the CSSC manager, the following steps will occur:

  • the team leader will re-open the intake event and the screening criteria/response priority form, outline the rationale for re-opening and to downgrade the notification, and reassign it to the CSO
  • the CSO will attach a copy of the approval email from the CSSC manager to the intake event in ICMS
  • the CSO will amend the screening criteria/response priority form and create a new child concern report - the child concern report must include all of the information from the notification, including all subject children, relevant persons, child protection concerns and information about the recorded harms
  • the CSO will send the amended screening criteria tool and the completed child concern report to the team leader for approval
  • the team leader will ensure that additional text is added to the supervisors comments section in both the child concern report and the notification to record information about the downgrading process, including the original document type, who created it, the date the document was originally approved and by whom, the new document type being created, the rationale for the decision to downgrade, and the approval details
  • the team leader will delete the notification from the intake event, including the rationale for deleting/downgrading the notification
  • the team leader will ensure that any information recorded in the investigation and assessment event is recorded elsewhere in ICMS, for example, in a case note in the intake event, and then will delete the investigation and assessment event, ensuring that a rationale is also recorded
  • the team leader will re-approve the screening criteria/response priority form and approve the child concern report in ICMS.

Note: Deletion of forms within the event must occur before the CSO completes the re-opened record of concerns, as the approval of the child concern report closes the intake event.

Note: When forms are deleted or re-opened, the original documents can be located in the archive tab in ICMS.

3.2 Downgrade to an intake enquiry

If a request to downgrade a notification to an intake enquiry is approved by the CSSC manager:

  • the team leader will re-open the intake event and the record of concerns form to allow editing by the CSO - a rationale to re-open the intake event and the record of concerns form is required
  • the team leader will delete the screening criteria/response priority form from the intake event and provide a rationale when prompted - a rationale to delete the screening criteria/response priority form is required
  • the CSO will attach a copy of the approval email from the CSSC manager to the intake event in ICMS
  • the team leader will delete the notification from the intake event and provide a rationale when prompted and approval details
  • the team leader will ensure that any documentation in the investigation and assessment event is recorded elsewhere in ICMS, for example, in a case note in the intake event, and then will delete the investigation and assessment event, ensuring that a rationale is also recorded
  • the CSO will amend the record of concerns form to reflect an ‘intake enquiry' outcome and complete the document.

Note: Deletion of forms within the event must occur before the CSO completes the re-opened record of concerns, as the recording of an intake enquiry in the record of concerns closes the intake event.

Note: When forms are deleted or re-opened, the original documents can be located in the archive tab in ICMS.