10.3 Information sharing for service delivery coordination

• Key steps
  • 1. Key principles for information sharing
  • 2. Decide when information may be shared
  • 3. Decide if stated information is needed
• What ifs - responding to specific information sharing matters
• Resources

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2. Chapters
   • Framework for practice and maps
   • Introduction
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   • Structured Decision Making
3. 10. General
   • 1. Intake
   • 2. Investigation and assessment
   • 3. Ongoing intervention
   • 4. Case planning
   • 5. Children in care
   • 6. Intervention with parental agreement
   • 7. Support service cases
   • 8. Regulation of care
   • 9. Standards of care
4. 10.3 Information sharing for service delivery coordination
   • 10.10 Warrant for the apprehension of a child
   • 10.11 Staff safety and well-being
   • 10.12 Professional supervision
   • 10.13 The video taping or recording of departmental staff
   • 10.14 Referring to Family and Child Connect or intensive family support services for early intervention
   • 10.15 The role of the Child Safety After Hours Service Centre
   • 10.16 Referral to an Aboriginal and Torres Strait Islander family support service
   • 10.17 Complaints management
   • 10.18 Interstate and New Zealand matters
   • 10.19 Systems and Practice Reviews following the serious physical injury or death of a child
   • 10.1 Decision-making about Aboriginal and Torres Strait Islander children
   • 10.20 Victims of crime and the role of Victim Assist Queensland
   • 10.21 Family courts
   • 10.22 International child protection matters and the Hague Child Abduction Convention
   • 10.2 Statutory obligation to notify the Queensland Police Service of possible criminal offences
   • 10.4 Providing adoption services
   • 10.5 Recording sensitivity
   • 10.6 Downgrading or deleting an approved notification
   • 10.7 Undertake the substance testing of parents
   • 10.8 Responding to self-harming behaviour
   • 10.9 Responding to suicide risk behaviour
   • Resources
   • What ifs
5. What ifs - responding to specific information sharing matters

1. What if the sharing of information relates to youth justice?

In accordance with the Child Protection Act 1999, an authorised officer can access, use and disclose youth justice information about a person that is stored in ICMS to the extent necessary to perform their functions under, or in relation to, the Child Protection Act 1999 and for other limited purposes allowed by the Child Protection Act 1999, section 187(3) and 187(4). This includes to:

• ensure the integrity of data stored in ICMS by identifying, and not creating, duplicate person records, and to ensure that familial relationships between person records are properly recorded
• inform the investigation and assessment of a child's need for protection
• offer help and support to a pregnant woman
• inform the development and review of a child's case plan
• inform the plans and decisions relating to preventative service provision to a child or their family, including the assessment of, or response to, the health, educational, cultural or care needs of a relevant child.

When completing a client search in ICMS, the Child Safety staff will have access to client information such as full name, aliases, date of birth, ethnicity, Indigenous status, address and contact information, familial relationships, health history, alert information and placement or location of a child if they are not in the care of the parents.

In circumstances where it is determined that a person is a youth justice client or a family member, who is not a correct match to the client for whom they are searching, do not access, use or disclose information about that person.

Where a client is identified as being a shared client between both Child Safety and Youth Justice, refer to the applicable chapter, either Chapter 2, 16. What if a young person is subject to youth justice intervention, Chapter 3, 5. What if a child is subject to ongoing intervention and youth justice intervention or Chapter 5, 10. What if a child is also subject to youth justice intervention?

2. What if a notifier requests feedback from the department about the response to child protection concerns reported?

When government and non-government agencies contact Child Safety with concerns about harm or risk of harm to a child, the Child Protection Act 1999, section 159M and 187(3) allows Child Safety to provide feedback regarding the intake response. For further information refer to Chapter 1, 4.2 Provide feedback to government and non-government agencies.