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Department of Communities, Child Safety and Disability ServicesChild Safety Services

  • Introduction
    • Department of Child Safety, Youth and Women
    • Relevant legislation
    • Other key documents
    • Child safety service centres: staff roles and responsibilities
    • Framework for the participation of children and young people in decision-making
    • Respecting diversity
    • Delegations
    • Accountability for children in Queensland
    • Resources
  • Framework for practice and maps
    • Practice maps
  • Chapters
    • 1. Intake
    • 2. Investigation and assessment
    • 3. Ongoing intervention
    • 4. Case planning
    • 5. Children in care
    • 6. Intervention with parental agreement
    • 7. Support service cases
    • 8. Regulation of care
    • 9. Standards of care
    • 10. General
  • Practice papers
  • Resources
    • Forms and templates
    • Departmental Resources
    • External
  • Structured Decision Making
    • What is Structured Decision Making?
    • Background to implementation
    • How do SDM assessments fit with professional judgement?
    • SDM assessments
    • Case reading
    • SDM resources
  • Quicklinks
    • Acronyms
    • Glossary of terms
    • How to use the Child Safety Practice Manual
    • Previous versions
    • Printable version
    • Updates

10.17 Complaints management

  • Key steps
    • 1. Intake
    • 2. Complaint management process
    • 3. Alternative response
    • 4. Investigation
    • 5. Internal review
    • 6. Privacy complaints
    • 7. Public Interest Disclosure
    • 8. Conduct and Performance Excellence
  • Resources
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Resources

Departmental resources

  • Complaints Management policy 
  • Complaints Management procedure
  • Complaints Management Guidelines
  • Compliments and Complaints feedback website

External resources

  • Office of the Public Guardian
  • Ethnic Communities Council of Queensland
  • Office of the Queensland Ombudsman
Last reviewed
17 April 2018
Last modified
11 September 2016
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Creative Commons Attribution 4.0 International (CC BY 4.0) licenceThis work is licensed under a Creative Commons Attribution 4.0 International (CC BY 4.0) licence

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