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Search Department of Communities, Child Safety and Disability Services
Child Safety Services
Introduction
Department of Child Safety, Youth and Women
Relevant legislation
Other key documents
Child safety service centres: staff roles and responsibilities
Framework for the participation of children and young people in decision-making
Respecting diversity
Delegations
Accountability for children in Queensland
Resources
Framework for practice and maps
Practice maps
Chapters
1. Intake
2. Investigation and assessment
3. Ongoing intervention
4. Case planning
5. Children in care
6. Intervention with parental agreement
7. Support service cases
8. Regulation of care
9. Standards of care
10. General
Practice papers
Resources
Forms and templates
Departmental Resources
External
Structured Decision Making
What is Structured Decision Making?
Background to implementation
How do SDM assessments fit with professional judgement?
SDM assessments
Case reading
SDM resources
Quicklinks
Acronyms
Glossary of terms
How to use the Child Safety Practice Manual
Previous versions
Printable version
Updates
10.17 Complaints management
Key steps
1. Intake
2. Complaint management process
3. Alternative response
4. Investigation
5. Internal review
6. Privacy complaints
7. Public Interest Disclosure
8. Conduct and Performance Excellence
Resources
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Resources
Departmental resources
Complaints Management policy
Complaints Management procedure
Complaints Management Guidelines
Compliments and Complaints feedback website
External resources
Office of the Public Guardian
Ethnic Communities Council of Queensland
Office of the Queensland Ombudsman
Last reviewed
17 April 2018
Last modified
11 September 2016
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Creative Commons Attribution 4.0 International (CC BY 4.0) licence