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  3. 10. General
  4. 10.14 Referring to Family and Child Connect or intensive family support services for early intervention
  5. Key steps
  6. 4. Making a referral to Family and Child Connect or an intensive family support service

4. Making a referral to Family and Child Connect or an intensive family support service

Where Child Safety is aware of a child or family that meets the referral criteria for Family and Child Connect and intensive family support services, a referral should be made to the appropriate service.

In circumstances where concerns have been reported to Child Safety and:

  • it is assessed that the family may benefit from assistance provided by either Family and Child Connect or an intensive family support service  and the referral criteria are met,
  • there has not been departmental contact with the family, and
  • the information received is being recorded as a child concern report.

1.  If the notifier is a professional working with the family, ask them to refer the family directly to Family and Child Connect or an intensive family support service. 

This is beneficial in circumstances where the notifier has had direct contact with the family and can therefore provide the best information to the service about the family. 

Resources to support professionals include:

 2.  If the notifier is not a professional working with the family, or does not agree to undertake the referral Child Safety staff must:

  1. discuss the referral with the Team Leader
  2. complete the web-enabled Referral Form
  3. contact the service to discuss the referral

A family’s consent should be sought to enable a referral to Family and Child Connect and an intensive family support service in circumstances where:

  • it is assessed that a family may benefit from assistance provided by either Family and Child Connect or an intensive family support service and the referral criteria are met
  • there has been contact with the family and either:
    • a child concern report has been recorded (family was the notifier)

and for intensive family support services referrals only:

    • an investigation and assessment has been completed and the child/ren is assessed as not in need of protection
    • where the department has been working with a family as part of an intervention with parental agreement and it has been assessed that the child/ren is no longer in need of protection
    • where a child subject to an order granting their long-term guardianship to a suitable person would benefit from referral service and the child is not currently subject to case work for emergent issues

In these circumstances Child Safety staff must: 

  1. discuss the referral with the team leader
  2. complete the web-enabled Referral Form
  3. contact the service to discuss the referral

Note: this chapter refers to making referrals to intensive family support services for early intervention.  Some intensive family support services also provide intervention for families who are receiving statutory intervention; for an example of this refer to Chapter 10.16, Referral to an Aboriginal and Torres Strait Islander Family Support Service.