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  3. 10. General
  4. 10.12 Professional supervision
  5. Key steps
  6. 1. Implement supervision requirements

1. Implement supervision requirements

The purpose of supervision is to ensure accountable decision-making and safe outcomes for children. It also ensures that legislative, policy, procedural and practice standards are met and staff are developed, supported and monitored in their child protection service delivery role. Supervision provides a forum for staff to reflect on the content, process and progress of their work.

This procedure focuses specifically on staff engaged in case work with clients, however, it is acknowledged that all staff within the department require and are entitled to, supervision and professional development. The professional supervision policy and procedure sits within the broader context of the departmental performance management framework.

For the purpose of this procedure, departmental officers include:

  • CSOs (CSSC and RIS)
  • CSSOs
  • court coordinators
  • family group meeting convenors
  • SCAN team coordinators
  • out-of-home care workers
  • team leaders (CSSC, RIS and CSAHSC)
  • senior practitioners.

Supervision requirements

All permanent, temporary, part-time and casual departmental officers will have scheduled, planned and regular supervision with their supervisor.

Team leaders will provide supervision to CSOs, CSOs-AHS, and child safety support officers. Either team leaders or managers will provide supervision to SCAN team coordinators, court coordinators, family group meeting convenors and out-of-home care workers. Managers will provide supervision to team leaders and senior practitioners.

It is the line manager's responsibility to support supervisors to become competent supervisors who provide purposeful and effective supervision. Both supervisors and supervisees are responsible for the professional development of the supervisee and for providing a high quality child protection service.