Department of Child Safety, Youth and Women

Table notes

Table notes refers to footnotes relating to changes or breaks in time series reporting, and only where the break has affected the total number of children/instances being counted. The Department continues to work to improve data quality, implement national and state reporting requirements and ensure consistency with the Child Safety Practice Manual.

Family support services

January 2015 — The first seven Family and Child Connect services and eight new intensive family support services opened across seven catchments in Queensland. The catchments were Townsville, Toowoomba, Roma, Sunshine Coast, Gold Coast, Logan and Beenleigh/Bayside. Two intensive family support services in Toowoomba (Toowoomba North and Toowoomba South) later combined into one service.

July 2015 — Six more Family and Child Connect services and eight more intensive family support services opened across an additional six catchments in Queensland. The catchments were Rockhampton/Gladstone/Emerald, Maryborough/Bundaberg, Kingaroy, Ipswich, Moreton Bay, Browns Plains/Beaudesert.

September 2015— An additional intensive family support service opened in Gympie in the Sunshine Coast catchment.

January 2016 — The Brisbane Family and Child Connect service and three more intensive family support services opened across an additional three catchments in Queensland. These catchments were Brisbane North, Brisbane South and Brisbane Southwest.

June 2016 — Two more Family and Child Connect services and three more intensive family support services opened across an additional two catchments in Queensland. These catchments were Cairns and Mackay catchments in Queensland. The Cairns Family and Child Connect also responds to calls on the 13FAMILY phone line from Cape York and Torres Strait.

April 2017 — The Mount Isa and Gulf Family and Child Connect and intensive family support services commenced operation. The new family support services in this catchment have been integrated with new domestic and family violence services, providing wrap around services for vulnerable families impacted by domestic and family violence.

Impact on performance figures: Changed (increased) scope of enquiries received by Family and Child Connect and referrals from Family and Child Connect.

View the family support service data.

Intake

See table notes for child concern reports and notifications.

Child concern reports

March 2005 — Recording of child concern reports commences. Previously, protective advice responses were recorded as a notification or in a separate category called protective advice.

Impact on performance figures: Changed (reduced) the scope of matters that could result in the recording of a notification.

June 2011 - Regional Intake Services (RIS) were established, centralising recording of child concern reports for each region.

Impact on performance figures: Child concern reports can only be reported at a regional and state level. Data for service centres are no longer available.

February 2014 - Bayside Child Safety Service Centre commenced in the South East region with the consolidation of Wynnum and Cleveland Child Safety Service Centres.

Impact on performance figures: Data from 2013-14 for South East Queensland region now includes data recorded in ICMS by the previous Wynnum Child Safety Service Centre which had been located in the Brisbane region.

January 2015 – Amendments to the Child Protection Act 1999 commenced, with new provisions enabling referral of families to support services, such as Family and Child Connect.

The Queensland Police Service revoked its administrative policy for mandatory reporting of domestic and family violence incidents.

The first seven Family and Child Connect services and eight new intensive family support services opened across seven catchments in Queensland. The catchments were Townsville, Toowoomba, Roma, Sunshine Coast, Gold Coast, Logan and Beenleigh/Bayside. Two intensive family support services in Toowoomba (Toowoomba North and Toowoomba South) later combined into one service.

Impact on performance figures: Changed (reduced) the scope of matters required to be reported to the Department.  Referrals to Family and Child Connect and intensive family support services commence in North Queensland, South West, North Coast, and South East regions.

July 2015 – Six more Family and Child Connect services and eight more intensive family support services opened across an additional six catchments in Queensland. The catchments were Rockhampton/Gladstone/Emerald, Maryborough/Bundaberg, Kingaroy, Ipswich, Moreton Bay, Browns Plains/Beaudesert.

Impact on performance figures: Changed (decreased) the scope of matters required to be reported to the Department.  Referrals to Family and Child Connect and intensive family support services commence/expand in Central Queensland, South West, North Coast and South East regions.

September 2015 – An additional new intensive family support service opened in the Sunshine Coast catchment.

Impact on performance figures: Changed (reduced) the scope of matters required to be reported to the Department.  Referrals to intensive family support expand in the North Coast region.

January 2016 – The Brisbane Family and Child Connect service and three more intensive family support services opened across an additional three catchments in Queensland. These catchments were Brisbane North, Brisbane South and Brisbane Southwest.

Impact on performance figures: Changed (reduced) the scope of matters required to be reported to the Department.  Referrals to Family and Child Connect and intensive family support services commence in the Brisbane region.

June 2016 – Two more Family and Child Connect services and three more intensive family support services opened across an additional two catchments in Queensland. These catchments were Cairns and Mackay catchments in Queensland. The Cairns Family and Child Connect also responds to calls on the 13FAMILY phone line from Cape York and Torres Strait.

Impact on performance figures: Changed (reduced) the scope of matters required to be reported to the Department.  Referrals to Family and Child Connect services and intensive family support services commence/expand in Far North Queensland and North Queensland.

April 2017 – The Mount Isa and Gulf Family and Child Connect and intensive family support services commenced operation. The new family support services in this catchment have been integrated with new domestic and family violence services, providing wrap around services for vulnerable families impacted by domestic and family violence.

Impact on performance figures: Changed (reduced) the scope of matters required to be reported to the Department.  Referrals to Family and Child Connect services and intensive family support services commence/expand in North Queensland.

July 2017 – Amendments to the Child Protection Act 1999 commenced. From 1 July 2017, early childhood education and care (ECEC) professionals are required to report child safety concerns where there is a reasonable suspicion that the child has suffered, is suffering, or is at unacceptable risk of suffering, significant harm caused by physical or sexual abuse, and there is not a parent willing and able to protect the child from harm.

Impact on performance figures: Changed (increased) the scope of matters required to be reported to the Department.

View the child concern report data.

Notifications

September 2004 — Legislative amendments enabling the investigation of reports relating to unborn children come into effect.

Impact on performance figures: Increased the scope of matters that could result in the recording of a notification.

March 2005 — All notifications recorded by the department now require an investigation to be undertaken.

Impact on performance figures: Nil impact.

March 2007 — Introduction of the Integrated Client Management System. Any new child protection concerns received by the department that relate to an open notification or investigation and assessment are recorded as an additional concern and linked to the open notification/investigation and assessment. Previously, any new child protection concerns received by the department were recorded as an additional notification.

Impact on performance figures: Changed (reduced) the scope of matters that could result in the recording of a notification.

July 2007 onwards - Matter of concern notifications are now reported separately in recognition of the fact that they relate to children who are placed in out-of-home care placements and subject to the custody or guardianship of the Chief Executive.

Impact on performance figures: Changed (reduced) the scope of matters that could result in the recording of a notification.

June 2011 - Regional Intake Services (RIS) were established, centralising recording of notifications for each region.

Impact on performance figures: Notifications can only be reported at a regional and state level. Data for service centres are no longer available.

February 2014 - Bayside Child Safety Service Centre commenced in the South East region with the consolidation of Wynnum and Cleveland Child Safety Service Centres.

Impact on performance figures: Data from 2013-14 for South East Queensland region now includes data recorded in ICMS by the previous Wynnum Child Safety Service Centre which had been located in the Brisbane region.

January 2015 – Amendments to the Child Protection Act 1999 commenced, with new provisions enabling referral of families to support services, such as community-based intake and referral (known as Family and Child Connect services).

The Queensland Police Service revoked its administrative policy for mandatory reporting of domestic and family violence incidents.

July 2017 – Amendments to the Child Protection Act 1999 commenced. From 1 July 2017, early childhood education and care (ECEC) professionals are required to report child safety concerns where there is a reasonable suspicion that the child has suffered, is suffering, or is at unacceptable risk of suffering, significant harm caused by physical or sexual abuse, and there is not a parent willing and able to protect the child from harm.

Impact on performance figures: Changed (increased) the scope of matters required to be reported to the Department.

View the notifications data.

Substantiations

September 2004 — Legislative amendments enabling the investigation of reports relating to unborn children come into effect.

Impact on performance figures: Increased the scope of matters that could result in the recording of a notification and subsequent substantiation.

July 2007 onwards — Matter of concern notifications that result in a substantiation are now reported separately in recognition of the fact that they relate to children who are placed in out-of-home care placements and subject to the custody or guardianship of the Chief Executive.

Impact on performance figures: Changed (reduced) the scope of matters that could result in the recording of a notification and subsequent substantiation.

August 2011 — Substantiated harm types able to be recorded in the Integrated Client Management System (ICMS) expanded to include 'failure to protect' a child from abuse caused by another person.

Impact on performance figures: Changed (increased) the number of matters that can be recorded as neglect. 

View the substantiations data.

Ongoing intervention

See table notes for intervention with parental agreement and child protection orders.

Intervention with parental agreement

Prior to June 2011 reporting, an audit and cleansing of intervention with parental agreement records in the Integrated Client Management System (ICMS) took place. This included closing down historical records where a child was no longer subject to intervention with parental agreement.

Impact on performance figures: Decreased the number of children recorded as being subject to intervention with parental agreement.

View the intervention with parental agreement data.

Child Protection Orders

August 2011 — Legislative amendments enabling the Court to grant a Transition Order come into effect.  This new order type continues an existing child protection order for a period of no more than 28 days, to enable the gradual transition of the child into their parent’s care.

Impact on performance figures: Minor impact; increased number of children subject to a child protection order on the reference date and increased length of time a child is continuously subject to orders.

August 2011 — Enhancements to the Integrated Client Management System (ICMS) took place to enable reporting on the continuation of a custody or guardianship order under section 99 of the Child Protection Act 1999.  Previously, the order was reported to end at the time originally stated.

Impact on performance figures: Minor impact; increased number of children subject to a child protection order on the reference date and increased length of time a child is continuously subject to orders.

June 2013 — Enhancements to reporting on the continuation of a custody or guardianship orders under section 99 of the Child Protection Act 1999 took place.  When a child is subject to an order granting custody or guardianship to the chief executive or custody to a member of the child’s family, section 99 allows for the continuation of the order beyond its stated expiry date (provided the new application was made prior to the end of the existing order).  The original order will continue until the application is decided (unless the Court orders an earlier end to the order).  Previously, some children subject to orders continued under section 99 were not included in the count.

Impact on performance figures: Minor impact; increased number of children subject to a child protection order on the reference date and increased length of time a child is continuously subject to orders.

View the child protection orders data.

Living away from home

Previously, figures included children placed with approved foster carers, kinship carers, provisionally approved carers and residential care services only. From July 2006, figures also include hospitals, Queensland youth detention centres, independent living and all other locations. Reporting this way provides a more complete picture of the number of children living away from home with whom the department has contact.

View the living away from home data.

Out-of-home care

June 2006 onwards — Residential care services include children in Transitional Placement-funded placements. Before June 2006, figures only included a limited range of residential care services.

Impact on performance figures: Increased the number of children recorded as being in a residential placement.

View the out-of-home care data.

Carers

May 2006 onwards — amendments to the Child Protection Act 1999 introduced kinship carers and provisionally approved carers, and further required these carers to be subject to the same regulatory framework as foster carers. Under the regulation of care framework, all carers and adult household members are required to undergo personal history checks and to hold a current positive prescribed notice or ‘blue card’ through the Commission for Children and Young People. All approved carers are also required to provide a level of care consistent with the legislated Statement of Standards, and to apply for renewal of approval one year following initial approval and every two years thereafter.  

Impact on performance figures: Increased the number of approved carers - in particular, kinship carers, recorded on the system.

From 31 August 2009, enhancements to the Integrated Client Management System (ICMS) took place, including an audit and cleansing of carer records. This included closing down those records where a carer was no longer caring for a child, or the approval was no longer valid. As a result, carer families data reported for 30 September 2009 and onwards are not comparable to previous years.

Impact on performance figures: If the enhancements to ICMS had not occurred, it is estimated the number of carer families would have increased over 30 June 2009 levels by approximately 70 carer families per quarter. For example, as at 30 September 2009 the number of carer families would have been approximately 4,150.

View the carer families data.

Matters of concern

Prior to June 2012 reporting a system issue with the Integrated Client Management System was identified and corrected. The reporting of some matter of concern substantiations recorded since 2009 were not being transferred from the Integrated Client Management System for corporate reporting. Matters of concern substantiations data reported for 2011-12 onward are not comparable to previous years.

Impact on performance figures: Increased the number of matters of concern substantiations and children subject to a matter of concern substantiation.

July 2013 onwards – the revised policy, Responding to concerns about the standards of care took effect, along with new procedures in the Child Safety Practice Manual. This revised policy and procedures include a change to the reporting of harm reports (previously ‘matter of concern – notifications’) and replace the child placement concern report with alternative responses to concerns about the standards of care, including conducting a standards of care review.

Impact on performance figures: From July 2013-14, matters of concern data is no longer reported.

Standards of care review and harm reports

July 2013 onwards – the revised policy, Responding to concerns about the standards of care took effect, along with new procedures in the Child Safety Practice Manual. This revised policy and procedures include a change to the reporting of harm reports (previously ‘matter of concern – notifications’) and replace the child placement concern report with alternative responses to concerns about the standards of care, including conducting a standards of care review.

Impact on performance figures: From July 2013-14, standard of care reviews and harm reports data are not comparable to previously reported matters of concern data.

View the Standards of care review and harm reports data.

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