Using technology for business transformation

In partnership with the Department of Youth Justice, we have commenced a 4-year program called Unify to replace the current Integrated Client Management System (ICMS) and transform the way it does business.

Unify is improving information sharing and collaboration across the Queensland Government and – with the social services and justice sectors – will deliver significant benefits to clients and communities over 3 stages.

Stage 1 of Unify commenced on 1 July 2019 and is scheduled to run until the end of February 2021. It is focused on building a client-centric system that will provide targeted, needs-based responses to children, young people, parents, families, carers and communities while delivering earlier and more effective interventions.

During stage 1, Unify will deliver 4 new child and family products. The first product – Unify Multi-Agency Suspected Child Abuse and Neglect (SCAN) – will improve outcomes and services for a child or young person at the right time and place by providing all SCAN team core member agencies with easy access to information. Greater transparency of SCAN team cases and the streamlining of processes will assist us – as well as the Queensland Police Service, Queensland Health and the Department of Education – in improving child protection interventions.

For more information about Unify, email Unify@csyw.qld.gov.au or phone (07) 3097 6003.

Stage 1 - product overview

Child and family

Child Safety reporting and intake

Purpose

  • To support the assessment, recording and appropriate response to child safety and wellbeing concerns received from professionals and the general public.

Opportunities

  • Improvement in the way intake information is managed, leading to better outcomes for children.
  • Significant timesaving for staff by pre-populating outbound requests for information, outbound referrals to external agencies and when responding to information requests.
  • Simple, single point of visibility of contextualised information e.g. child protection history, relationships.
  • More easily capture, reuse and share complex intake information.
  • Offer simple, online platforms for professionals to refer wellbeing concerns.

Placements - availability and matching

Purpose

  • To ensure a child/young person's current and future needs are better met through improved access to information to support placement decisions.

Opportunities

  • Single source of information about the child/young person, making communications between internal and external placement parties easier.
  • Improved visibility of placement capacity and vacancies to enable targeted referrals to service providers.
  • Improved visibility of information to enable placement selection focused on achieving a placement that meets the child/young person's needs.
  • Increased reporting capability e.g. source of funding, child's current household and other children in that household, future capacity planning outcomes.

Multi-agency SCAN, s159N

Purpose

  • To improve outcomes and services for a child/young person at the right time and place by providing all SCAN team core member agencies and Child Safety Officers (CSOs) with easy access to information.

Opportunities

  • Improved information sharing, streamlining of processes across SCAN team core agencies.
  • Greater transparency of SCAN team cases.
  • Reduction in the time it takes SCAN team coordinators to collate and disseminate SCAN team information.
  • Multiple agencies can view information at the same time.
  • Improve the way that s159N requests are managed, including:
    • ability to view current and historical requests
    • online request and response to/from other agencies.

Program benefits

  • Increased ability for clients to access and contribute to appropriate information about themselves and the services received or needed.
  • Improved ability to compare effectiveness of service provision and interventions to better inform decisions on services for clients.
  • Increased ability to draw insights from data to monitor and inform investment decisions.
  • Improved data to easily see all relevant information about a client and for agencies and funded service providers to access and contribute to this view.
  • Improved access to information 'on demand' and in 'real time' for service delivery and reporting.
  • Increased system reliability and ease of use – with the right information available at the right time – resulting in users spending less time capturing, accessing and sharing the equivalent information.
  • Increased ability to plan and manage performance, resource allocation and workload effectively.
  • Improved ability to easily change the system when policy, legislation and business processes change.
  • Improved scalability of system to support evolving business model, clients and service providers.

Find out more about the program benefits (PDF, 299 KB) program benefits (DOCX, 161 KB).

Resources